Making a Claim
If you purchased a Travel Plus policy prior to February 2021, please see this page for instructions on how to make a claim.
To make claiming on your travel insurance policy easier and quicker, you can download and print the relevant claim form using the links below.
We have also included some information to help you complete your claim form and identify the correct documents you will need to send to us.
Once you have fully completed the necessary forms, if applicable, please send them to the relevant address in the corresponding section below.
Please click the type of claim you wish to make against your Travel Plus policy. This will expand to show the information and documents you require.
Alternatively, email email@example.com.
When will my claim be settled?
You can usually expect to receive one of the following within 5 working days of us receiving your completed claim form:
- A cheque to cover your claim.
- A request for more information and why we need it.
- An explanation of why your claim is not covered under the terms of the policy.
Please Note – scan & photocopies are acceptable, however, we do always encourage you to retain the original documentation in case we require any particular documents to be sent in for inspection or retention. Examples where this would be required are high-value claims (for prevention of fraud) where we are required to retain originals for a certain period of time.
If you would like to speak to the Travel Claims Department, please call 023 9241 9837.
Alternatively, email firstname.lastname@example.org
When do I notify you?
The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, redundancy or the discovery of any loss or damage which may give rise to a claim under this policy.