CLAIMS
Steps to making a claim
Making a claim
You must contact Healix as soon as possible in the case of a serious medical emergency abroad:
- If you will, or might, need to stay in hospital,
- If you have hospital treatment or
- For other emergencies (for example the need to change travel arrangements and return home because a close relative has become seriously ill).
When calling Healix for help, please provide the following information:
- The policy number (shown on the policy schedule) and the policyholder’s name.
- Your name and the address you are staying at.
- The phone number you are calling from.
- The nature of the emergency.
- The name and phone number of the medical practitioner and hospital treating you (if appropriate).
Payment for medical treatment abroad
Contact the 24-hour Medical Assistance provider immediately if you are admitted as an inpatient.
Healix Medical Assistance Services
Telephone: +44 (0) 203 869 1108
Email: internationalhealthcare@healix.com
Reporting all other claims (other than Gadget claims)
You must report any other claim as soon as possible, preferably within 31 days of any incident which might lead to a claim under this insurance.
To make a claim, please contact
Roger Rich & Company, part of the Claims Consortium Group
Telephone: +44 (0)1608 641 351 (this is a basic rate number)
Lines open Monday to Friday 9am-5.30pm
Email: travelplus@claimsconsortiumgroup.co.uk
Write to: Travel Claims, Roger Rich & Company, 2a Marston House, Cromwell Park, Chipping Norton, Oxfordshire OX7 5SR.
Reporting Gadget claims
Davies Group Limited
Telephone: 0345 030 8135 (this is a basic rate number)
Email: Valid8-GadgetAdmin@davies-group.com
Write to: Davies Group Limited, P.O.box 2801, Stoke-on-Trent, ST4 9DN
What we will need
You will need to give certain information for your claim to be assessed properly. This information will vary depending on which
section of cover you are claiming under. Examples of the types of information your claims handler will need are detailed within the Policy Document.
Please Note – scan & photocopies are acceptable, however, we do always encourage you to retain the original documentation in case we require any particular documents to be sent in for inspection or retention. Examples where this would be required are high-value claims (for prevention of fraud) where we are required to retain originals for a certain period of time.
We’ll review your claim
Whatever you’re claiming for, one of our specialist claims handlers will need to do some checks and confirm your policy’s details.
We’ll make sure that:
- you’re covered for what you’re claiming for
- there aren’t any limits or exclusions that might affect you
We might ask for more info
Sometimes, we’ll need some extra details from you to help our claim handlers make their decisions.
We’ll let you know the outcome
If your claim’s been approved, we’ll work out exactly what we’ll cover and how we’re going to settle your claim.
If you purchased a Travel Plus policy prior to the 17th of March 2026 and wish to make a Gadget Claim, please see below for details of how to make a claim.
Please notify the claims handler as soon as possible but ideally within 48 hours of your return to the UK.
Telephone: +44 (0) 1865 745566
Email: claims@theoxfordclaimscompany.co.uk
To log a claim, please visit the Oxford Claims Company website: https://theoxfordclaimscompany.co.uk/make-a-claim/