CLAIMS
If you purchased a Travel Plus policy prior to June 2023, please click here for instructions on how to make a claim.
Contact Davies Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).
Alternatively, you can start your claim by emailing or calling the claims team:
Email: gadgetclaims@davies-group.com.
Telephone: 0330 102 8698. If you are phoning from abroad: + 44 (0)330 102 8698.
The line is open from 8:30am to 6:30pm Monday to Friday, and from 8:30am to 1pm Saturdays.
Contact IPP Claims at Sedgwick, the claims administrator for End Supplier Failure, as soon as reasonably practicable.
Telephone: 0345 266 1872 or if you are phoning from abroad: + 44 (0)345 266 1872.
The line is open from 09.00 – 17.00 Monday to Friday, excluding Bank Holidays.
Email: Insolvency-claims@ipplondon.co.uk.
Post: IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ.
For claims on policies issued after 1st June 2023:
Emergency Medical
Contact the 24-hour Medical Emergency Assistance provider immediately if you are admitted as an inpatient.
Healix Medical Assistance Services
Telephone: +44 (0) 203 869 1108
Email: internationalhealthcare@healix.com
For all sections other than section N (Gadget Cover)
To make a claim, please contact
Roger Rich & Company
Telephone: +44 (0)1608 641 351
Lines open Monday to Friday 9am-5.30pm
Email: claims@rogerrich.co.uk
Write to: Travel Claims, Roger Rich & Company, 2a Marston House, Cromwell Park, Chipping Norton, Oxfordshire OX7 5SR.
Section N – Gadget Cover
Contact Davies Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).
Visit the Online Claims Portal
Alternatively, you can start your claim by emailing or calling the claims team:
Email: gadgetclaims@davies-group.com
Telephone: 0330 102 8698.
If you are phoning from abroad: + 44 (0)330 102 8698.
Lines open Monday to Friday 8:30am to 6:30pm, and Saturdays 8:30am to 1pm.
When will my claim be settled?
You can expect to receive one of the following confirmations when we receive your completed claim form:
- Electronic payment to cover your claim.
- A request for more information and why we need it.
- An explanation of why your claim is not covered under the terms of the policy.
Documentation
Please Note – scan & photocopies are acceptable, however, we do always encourage you to retain the original documentation in case we require any particular documents to be sent in for inspection or retention. Examples where this would be required are high-value claims (for prevention of fraud) where we are required to retain originals for a certain period of time.
Contact Us
When do I notify you?
The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, redundancy or the discovery of any loss or damage which may give rise to a claim under this policy.