Travel Plus

Making a Claim

If you purchased a Travel Plus policy prior to June 2023, please click here for instructions on how to make a claim.

Emergency Medical Assistance Service

If you need help in a medical emergency, please call our 24-hour emergency assistance helpline on:

+44 (0)1242 218 999 (or +44 (0) 1793 405 999)

Our Emergency Medical Assistance Service will ensure that medical emergency services are made available to you and will be based entirely upon medical necessity depending on your state of health.

To make claiming on your travel insurance policy easier and quicker, you can download and print the relevant claim form using the links below.

We have also included some information to help you complete your claim form and identify the correct documents you will need to send to us.

Once you have fully completed the necessary forms, if applicable, please send them to the relevant address in the corresponding section below.

Please click the type of claim you wish to make against your Travel Plus policy. This will expand to show the information and documents you require.

Please contact the Emergency Helpline & Claims Service:

By telephone: 0800 923 4217 (if phoning from abroad: +44 (0) 800 923 4217)

Or in writing:

Lyons Davidson Limited,
Victoria House,
1 Victoria Street,
BS1 6AD.

Contact Direct Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).

Alternatively, you can start your claim by emailing or calling the claims team:


Telephone: 0345 074 4810. If you are phoning from abroad: + 44 (0) 345 074 4810.

The line is open from 8:30am to 6:30pm Monday to Friday; and from 8:30am to 1pm Saturdays.

Visit the Online Claims Portal

Alternatively, you can start your claim by emailing or calling the claims team:


Telephone: 0330 102 8698. If you are phoning from abroad: + 44 (0)330 102 8698.

For claims on policies issued after 1st June 2023

You can usually expect to receive one of the following within 5 working days of us receiving your completed claim form:

  • Electronic payment to cover your claim.
  • A request for more information and why we need it.
  • An explanation of why your claim is not covered under the terms of the policy.


Please Note – scan & photocopies are acceptable, however, we do always encourage you to retain the original documentation in case we require any particular documents to be sent in for inspection or retention. Examples where this would be required are high-value claims (for prevention of fraud) where we are required to retain originals for a certain period of time.

Contact Us

If you would like to speak to the Travel Claims Department, please call 023 9241 9020. We are open Monday to Friday 9 am – 5 pm, closed Bank Holidays.

Alternatively, email

When do I notify you?

The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, redundancy or the discovery of any loss or damage which may give rise to a claim under this policy.