Making a Claim
If you purchased a Travel Plus policy prior to February 2026, please contact us.
Emergency Medical Assistance Service
If you need help in a medical emergency, please call our 24-hour emergency assistance helpline on:
+44 (0) 203 869 1108
Our Emergency Medical Assistance Service will ensure that medical emergency services are made available to you and will be based entirely upon medical necessity depending on your state of health.
Gadget Claims
Please notify the claims handler as soon as possible but ideally within 48 hours of your return to the UK.
Telephone: +44 (0) 1865 745566
Email: claims@theoxfordclaimscompany.co.uk
To log a claim, please visit the Oxford Claims Company website: https://theoxfordclaimscompany.co.uk/make-a-claim/
Contact Us
If you would like to speak to the Travel Claims Department, please call 023 9241 9020. We are open Monday to Friday 9 am – 5 pm, closed Bank Holidays.
Alternatively, email claims@pjhayman.com
When do I notify you?
The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, redundancy or the discovery of any loss or damage which may give rise to a claim under this policy.